Casilando Casino Terms & Conditions
These Terms and Conditions govern access to and use of Casilando Casino, including the website, gaming services, account functions, payment facilities and promotional offers. By creating an account or using the services, you confirm that you have read and understood these Terms and agree to comply with them.
Please review these Terms carefully before playing. They should be read together with any specific rules displayed for an individual game, promotion or payment method. If you do not accept these Terms, you must not use Casilando Casino.
Acceptance of Terms
These Terms form a binding agreement between you and Casilando Casino regarding your use of the services. They apply whenever you visit the website, register an account, deposit funds, participate in a game or claim an offer.
Game-specific rules, bonus conditions and other notices shown on the website may supplement these Terms. If a specific provision conflicts with these Terms, the specific provision will apply only to the relevant game, transaction or promotion.
You are responsible for reading the current version of the Terms before using the casino. Continued use after an amendment has been published constitutes acceptance of the revised wording.
Eligibility
Casilando Casino is available only to individuals who are at least 18 years old. You must also be legally permitted to use online casino services in the country or territory where you are located.
You may not access the services if online gambling is restricted or prohibited where you live. It is your responsibility to check and follow the rules that apply to you. Casilando Casino may refuse registration or access where eligibility cannot be established.
Only individuals may open an account. An account must not be created on behalf of another person, a business or an undisclosed beneficiary.
Account Registration
You must provide complete, accurate and current information when registering. This may include your name, date of birth, address, contact details and other information needed to operate the account securely.
Each customer may hold only one personal Casilando Casino account unless written permission for an additional account has been provided. Duplicate, linked or incorrectly registered accounts may be closed, and associated transactions or promotional benefits may be reviewed.
You are responsible for keeping your login details confidential and for all activity carried out through your account. Notify Casilando Casino promptly if you suspect unauthorised access, loss of credentials or any other security issue. You must not sell, transfer, lend or give access to your account.
Verification
Casilando Casino may request documents or information to confirm your identity, age, address, payment ownership or source of funds. Verification checks may take place during registration, before a withdrawal, after unusual activity or at any other appropriate time.
Documents must be genuine, current and clearly readable. You must respond within a reasonable period to verification requests. Failure to provide satisfactory information may result in restricted deposits, suspended withdrawals or account closure.
Information supplied for verification must belong to you and correspond with the details held on your account. Attempts to provide altered documents, misleading information or another person's documents may be treated as a serious breach of these Terms.
Deposits
Deposits must be made using a payment method held in your own name or otherwise authorised for your personal use. Casilando Casino may reject payments that appear to originate from a third party or that present a security concern.
Available payment methods, processing times, minimum amounts and any applicable charges are displayed on the website and may change. A deposit is normally credited after the payment provider confirms the transaction. Casilando Casino is not responsible for delays caused by a bank, card issuer or external payment service.
You must not use the casino account as a bank account, payment facility or means of transferring funds to another person. Deposits should be made only for the purpose of participating in the available services.
Withdrawals
You may request a withdrawal of eligible funds through the methods made available by Casilando Casino. Before a withdrawal is processed, your account may need to pass verification and any applicable wagering requirements must be completed.
Withdrawals will generally be returned to a payment method associated with you. Where this is not possible, an alternative method may be selected after appropriate checks. Processing times can vary according to the payment provider, transaction reviews and the information supplied by you.
Casilando Casino may cancel or delay a withdrawal where there is a suspected breach of these Terms, an unresolved verification issue, a payment reversal or activity requiring further review. You must not attempt to withdraw funds obtained through fraud, error, chargeback abuse or prohibited conduct.
Bonuses
Promotional offers are subject to the specific terms shown with each offer. These terms may state eligibility requirements, qualifying deposits, wagering conditions, maximum winnings, expiry periods, game contributions and withdrawal restrictions.
Unless the promotion says otherwise, bonuses are limited to one benefit per person, household, device, payment method or other related connection. Casilando Casino may withhold or remove a bonus where it has been claimed contrary to the applicable promotional terms.
Bonus funds are not withdrawable until all stated conditions have been met. If an offer expires or is cancelled, unused promotional funds and associated benefits may be removed. Any decision concerning suspected bonus abuse will be based on the relevant offer terms and account activity.
Acceptable Use
You must use Casilando Casino honestly, lawfully and responsibly. You must follow the instructions displayed on the website and use the services only for their intended purpose.
When using the casino, you agree to:
- Maintain accurate account and payment information.
- Protect your account credentials and devices from unauthorised use.
- Comply with game rules, promotional conditions and reasonable security requests.
- Use only payment methods that you are authorised to use.
- Report suspected errors, security concerns or unauthorised activity without undue delay.
Prohibited Activities
You must not use Casilando Casino for fraud, money laundering, unlawful financial activity or any other improper purpose. You must not interfere with the website, games, payment systems or security controls.
Prohibited conduct includes:
- Creating multiple accounts to obtain an unfair advantage.
- Providing false, incomplete or misleading information.
- Using another person's account, identity or payment instrument.
- Exploiting software defects, pricing errors, game malfunctions or technical weaknesses.
- Using automated tools, bots, scripts or systems designed to influence play or transactions.
- Colluding with other customers or manipulating games, promotions or outcomes.
- Attempting to reverse legitimate payments or making dishonest payment claims.
Where prohibited activity is identified, Casilando Casino may restrict access, void affected transactions, remove promotional benefits or take other measures permitted by these Terms.
Intellectual Property
The website, software, visual design, text, logos, graphics, game content and other materials made available through Casilando Casino are protected by applicable intellectual property rights or are used with permission.
You may access and use the materials for personal, non-commercial purposes while using the services. You must not copy, modify, distribute, publish, reverse engineer, reproduce or commercially exploit any part of the website without prior written permission, except where a legal right cannot be excluded.
Limitation of Liability
You use the services at your own risk. Casilando Casino aims to provide a reliable service but does not guarantee that the website, games or payment facilities will always be available, uninterrupted, secure or free from technical errors.
To the extent permitted by applicable law, Casilando Casino is not responsible for losses caused by events outside its reasonable control, interruptions to communications or payment networks, device failures, inaccurate information supplied by you, or unauthorised access resulting from your failure to protect account details.
Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited. You remain responsible for reviewing transactions and securing the equipment used to access the services.
Account Suspension
Casilando Casino may suspend, restrict or close an account where there is a suspected breach of these Terms, an unsuccessful verification process, security concern, payment dispute, inactivity or a legal or operational reason requiring action.
During a review, deposits, gameplay or withdrawals may be temporarily limited. You must cooperate with reasonable requests for information. If an account is closed, eligible remaining funds may be returned after applicable checks, subject to any lawful deduction or adjustment arising from a breach.
Do not create a new account to avoid a restriction or closure. Any replacement account may also be suspended.
Privacy
Casilando Casino collects and uses personal information needed to provide the services, manage accounts, process payments, carry out verification, prevent misuse and meet applicable obligations. Information may be shared with trusted service providers where required for these purposes.
Personal information will be handled in accordance with the applicable privacy information made available on the website. You should ensure that your details remain accurate and notify Casilando Casino of relevant changes.
Responsible Gambling
Gambling should be treated as entertainment and not as a way to earn income or recover losses. Set limits that are appropriate for your circumstances and never play with money needed for essential expenses.
Casilando Casino supports customers who wish to control their play. Available tools may include deposit limits, time reminders, breaks or account self-exclusion. Requests for restrictions should be made through the available support channels, and you should not attempt to bypass a restriction by opening another account.
If gambling is causing concern, stop playing and seek help from an appropriate specialist organisation or professional adviser. You can also contact Casilando Casino to discuss available account controls.
Amendments
Casilando Casino may update these Terms to reflect changes to the services, promotions, security measures, operational practices or applicable requirements. The revised version will be made available on the website with its effective date where appropriate.
You should review the Terms regularly. If you continue using the services after an update takes effect, you will be treated as having accepted the revised Terms. If you do not agree, you must stop using the account and services.
Contact Information
For questions about these Terms, account access, verification, payments or responsible gambling tools, contact Casilando Casino through the support facilities provided on the website or by email at [email protected].
When contacting support, provide enough information for your request to be identified, but do not send passwords or other unnecessary security credentials. Casilando Casino will handle enquiries as promptly as reasonably possible.
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