Casilando Casino Terms & Conditions
These Terms and Conditions govern access to and use of Casilando Casino, including the website, gaming services, account features, promotions and payment facilities. By registering an account or using any part of the service, you confirm that you have read, understood and agreed to these Terms.
Please review these Terms carefully before playing. They should be read together with any specific promotion rules, privacy information and other notices displayed on the Casilando Casino website. If you do not accept these Terms, you must not create an account or use the service.
Acceptance of Terms
These Terms form a binding agreement between you and Casilando Casino. They apply whenever you visit the website, register, deposit funds, participate in a game or otherwise use the services.
Additional rules may apply to particular games, payment methods or promotional offers. Where such rules conflict with these Terms, the specific rules will normally apply to the relevant activity. You are responsible for reading all applicable information before taking part.
Using the service confirms that you accept the current version of these Terms. If any provision is found to be invalid or unenforceable, the remaining provisions will continue to apply.
Eligibility
Casilando Casino is available only to individuals aged 18 or over. You must not use the service if you are under the minimum legal gambling age that applies to you, if online gambling is restricted where you are located, or if you are otherwise prohibited from participating.
You must access the service personally and for your own entertainment. You may not open or use an account on behalf of another person, business or organisation. Casilando Casino may restrict access from particular locations where appropriate.
By using the service, you confirm that you are legally able to enter into these Terms and that the information you provide is accurate and complete.
Account Registration
Only one account may be opened by each customer unless Casilando Casino gives written permission for an exception. During registration, you must provide accurate details, including your name, date of birth, address and contact information.
You are responsible for keeping your login credentials confidential and for all activity carried out through your account. Do not share your password or allow another person to access your account. Notify Casilando Casino promptly if you believe your credentials have been lost, disclosed or misused.
Your account is personal and may not be sold, transferred, assigned or used to hold funds for another person. You must keep your account information up to date and must not create additional accounts to avoid restrictions, exclusions or account controls.
Verification
Casilando Casino may request documents or information to confirm your identity, age, address, payment ownership or source of funds. This may occur when you register, make a withdrawal, change account details or at another stage of the customer relationship.
Requested documents must be genuine, current and clearly readable. You must cooperate within a reasonable period. Until verification is completed, access to some services may be limited and withdrawals may be delayed.
If information cannot be verified, appears inconsistent or raises security concerns, Casilando Casino may refuse a transaction, suspend an account or take another proportionate action in accordance with these Terms.
Deposits
Deposits must be made using a payment method held in your own name or one that you are authorised to use. You must not use payment instruments belonging to another person without prior approval.
Available payment methods, minimum deposit amounts, processing times and any applicable charges are shown on the website. Casilando Casino does not guarantee that every method will remain available at all times.
You should deposit only funds that you can afford to lose. Deposited funds are intended for use on the service and must not be used for unlawful purposes. Casilando Casino may conduct checks where a transaction appears unusual or cannot be properly confirmed.
Withdrawals
You may request a withdrawal of eligible funds through the methods made available in your account. Casilando Casino may require completion of identity and payment checks before approving a withdrawal.
Withdrawals will generally be returned to the original payment method where this is practical and permitted. If that is not possible, an alternative method may be requested. Processing times can vary according to the payment provider, verification requirements and the amount involved.
Any applicable wagering conditions, maximum withdrawal limits or promotion restrictions will be displayed before or during the relevant offer. Casilando Casino may cancel a withdrawal request if it was submitted in error, if the account is subject to a legitimate review, or if the funds are linked to a breach of these Terms.
Bonuses
Promotional bonuses are subject to specific terms presented with the relevant offer. These may include eligibility criteria, minimum deposits, wagering requirements, expiry dates, game contribution rules, maximum bet limits and withdrawal restrictions.
Unless stated otherwise, promotions are limited to one offer per person, household, device, payment method or other connected account. Casilando Casino may withhold or remove a bonus where it has been claimed in error, obtained through abuse or used contrary to the applicable promotional rules.
You should check the full conditions before accepting a bonus. If you do not wish to participate, contact support before using the offer where possible. Promotional balances and related winnings may be removed if the underlying promotion is cancelled under its terms.
Acceptable Use
You agree to use Casilando Casino lawfully, fairly and in accordance with these Terms. You must provide truthful information, protect your account and follow the instructions displayed on the website.
You must use compatible equipment and a secure internet connection. You are responsible for any charges imposed by your internet, mobile or payment provider. You should also take reasonable steps to prevent unauthorised access to your device and account.
If you identify a technical issue, suspicious activity or an incorrect balance, stop using the affected feature and report it promptly. Do not attempt to exploit an error or continue playing when the outcome, balance or transaction status appears incorrect.
Prohibited Activities
You must not use the service to commit fraud, launder money, conceal the origin of funds or support any unlawful activity. You must not manipulate games, interfere with website operations or seek an unfair advantage through technical or organised means.
- Using bots, automated software, scripts or unauthorised tools to access or play;
- Colluding with other customers or sharing information to influence a game outcome;
- Exploiting software errors, payment errors, bonus weaknesses or other vulnerabilities;
- Attempting to bypass account limits, identity checks, self-exclusion or responsible gambling controls;
- Using stolen, false or unauthorised payment details;
- Introducing malware, disrupting the website or attempting unauthorised access to systems; and
- Harassing staff, submitting abusive material or misrepresenting your relationship with Casilando Casino.
Where prohibited conduct is suspected, Casilando Casino may investigate, restrict activity, void affected transactions or take other appropriate steps.
Intellectual Property
All website content, including text, graphics, logos, software, designs and game presentation, is owned by or made available to Casilando Casino under appropriate rights. It is protected by applicable intellectual property principles.
You receive a limited, personal and revocable permission to access the website for private use. You must not copy, modify, reproduce, publish, distribute, reverse engineer or commercially exploit any content without prior permission.
Limitation of Liability
Casilando Casino will take reasonable care in providing the service, but uninterrupted availability cannot be guaranteed. The website may be changed, suspended or withdrawn for maintenance, security, technical or operational reasons.
You are responsible for checking that your device, software and connection are suitable. Casilando Casino is not responsible for losses caused by your failure to protect account credentials, inaccurate information, payment provider delays or events outside reasonable control.
Nothing in these Terms excludes or limits responsibility where doing so would not be permitted by applicable law. To the extent allowed, Casilando Casino is not liable for indirect, incidental or consequential loss arising from use of the service.
Account Suspension
Casilando Casino may suspend, restrict or close an account where necessary to protect customers, the service or the integrity of games. Reasons may include suspected fraud, inaccurate information, duplicate accounts, failed verification, prohibited activity, payment concerns or a breach of these Terms.
You must not open another account while a restriction or investigation is in progress. Any remaining balance will be reviewed and handled in accordance with applicable requirements, transaction history and these Terms. Amounts linked to fraud, unlawful conduct or a serious breach may be withheld where permitted.
You may request account closure at any time. Closure does not remove obligations that arose before the account was closed.
Privacy
Casilando Casino collects and uses personal information to operate accounts, process payments, provide customer support, maintain security, meet verification needs and improve the service. Information is handled in accordance with the applicable privacy information published on the website.
You should ensure that information supplied to Casilando Casino is accurate. You may contact the support team with questions about account information or privacy matters using the contact details provided below.
Responsible Gambling
Gambling should be treated as entertainment, not as a way to earn income or recover financial losses. Set a budget and time limit before playing, and never gamble with money needed for essential expenses.
Casilando Casino may provide account tools such as deposit limits, time reminders, temporary breaks or account closure options, subject to availability and applicable procedures. Requests to restrict play may take effect according to the relevant tool or support process, so you should stop playing while a request is being processed if you need immediate protection.
If gambling is causing concern for you or someone close to you, consider seeking independent support. You must not attempt to bypass a restriction or ask another person to gamble through your account.
Amendments
Casilando Casino may update these Terms to reflect changes to the service, security practices, promotions or applicable standards. The latest version will be made available on the website.
Where a change is significant, reasonable notice may be provided through the website or by another suitable method. Continuing to use the service after an updated version takes effect indicates acceptance of the revised Terms. If you do not agree, you must stop using the service and request account closure.
Contact Information
For questions about these Terms, account access, verification, payments or responsible gambling tools, contact Casilando Casino at [email protected]. Please include enough information for your enquiry to be identified, but do not send your password or full payment details.
These Terms apply to Casilando Casino customers in the United Kingdom and should be read with any information displayed on the website at the time of use.
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